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The essence of empathic listening is not that you agree with someone; it’s that you fully, deeply, understand that person, emotionally as well as intellectually.
同理傾聽的本質,不在於你是否同意對方, 而在於你是否能在情感與理性上, 都充分而深刻地理解對方。
— by Stephen R. Covey from his book 『The 7 Habits of Highly Effective People』
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